Premium Members Help

Subscribe to a Data Service

To subscribe click here.

Activating your Data Service

Install Incredible Charts (if you have not already done so) and login with the email address and password used for your subscription. Your subscription will automatically activate.

You can confirm your subscription is active under Help >> About on the charts menu.

Renew Your Subscription

Premium membership is continuous and there is no need to complete a new subscription on your anniversary date.

Annual subscribers are sent an email reminder, approximately one month before their anniversary date.
If your payment details need to be updated, please login to your Profile and update the card under the relevent tab. Alternatively, contact us.

New/Repaired Computers

New Computer Checklist

  1. Record your Client ID from your old computer
  2. Download and install the free software
  3. Login with your email address and password
  4. Check your Client ID is correct on your new computer
  5. Transfer your projects and watchlists

Using a Second Computer

You can login to Incredible Charts on up to two computers in a 24-hour period, provided that you do not run Incredible Charts on both computers simultaneously. To do this, follow the above New Computer Checklist on the second computer.

Client IDs, Member IDs and Passwords

Client ID
Your Client ID is the number that identifies your registration (login details). It is displayed under Help >> About >> Membership Details on the charts menu.
User ID
Your User ID is the 6-digit number that identifies you on your computer. It is displayed under Help >> About >> Membership Details on the charts menu. You do not need to record your User ID.

Windows allows multiple users on the same PC; each will have a different UserID but only the first will receive a free trial.
Member ID
Your Member ID is the 6- to 10-digit transaction reference that identifies your subscription. It is included on your subscription email and (for annual subscribers) renewal notices.
Username / email address
Your username is the email address registered with us. It is displayed under Help >> About >> Membership Details on the charts menu and can be updated on your Profile under the My profile tab.

This email address is used as the username, to contact you if your request a reset password or technical support and (for subscribers) to advise when your invoice is available.

It is not automatically added to the Trading Diary mailing lists. To receive the Trading Diary emails you will need to submit your email address here.
Password
Create your own password when you register to Incredible Charts for the first time. Your password will only change if you use the Forgot My Password link on the Login page, or if you reset it on your Profile under the Security tab.

Payment Options

Australia: subscriptions are paid in AUD by credit card (Visa, Mastercard or Amex) and can be created by selecting Pricing on the website menu.

International (USA, Canada etc): subscriptions are paid in USD via PayPal and can be created by selecting Pricing on the website menu.

We accept payment by direct deposit only for annual subscriptions in Australia (AUD). To pay by direct deposit, please contact us.

Unsubscribe

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