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Missing / empty charts on Beta December 1st, 2017

If Help >> About shows Build 10.1.0.6, please revert to the standard version. Depending on how you upgraded will depend on how you revert.

If you upgraded by selecting Help >> Upgrade to Latest Beta Version:

  1. Select Help >> Revert to Standard Version
  2. A live update will run "to correct your version" and confirm once completed.
    Select Yes, Continue, Allow or OK as needed
  3. Open Incredible Charts as normal
  4. If it offers to update the software: select Remind Me Later

If you upgraded from a "Live Update" prompt when Incredible Charts opened or manually from our website, you will need to close Incredible Charts then download & install over the existing version.

Please contact us during this time using the blue support button below.

Schedule Backup

Schedule backup from File >> Backup Settings. See Backup help page for details.

To disable scheduled backup, select How often >> Never and Save Settings.

Request Assistance

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  Frequently Asked Questions:   Request Technical Support   Contact Customer Care  
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Telephone

AUSTRALIA LOCAL:  1300-850-951

INTERNATIONAL:  +61-7-5531-0039

USA & CANADA FREECALL:  +1-866-662-7542

UK:  +44-845-5280230

Office hours

Monday to Friday, 8:30am to 5pm AEST (UTC + 10).
To contact us outside these hours, please Request Assistance above.

Current office time: Tuesday 12th December 2017 2:37pm AEST.

Fax

AUSTRALIA:  +61-7-5641-0023

USA & CANADA FREECALL:  +1-866-663-2942







 
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