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August 21, 2026

Connection Timeouts

We are aware of a connection issue impacting some customers and have reached out to our provider to determine the cause.

If you are unable to connect to gd1.incrediblecharts.com, please use gd2.incrediblecharts.com.

Thank you for your patience.

Regards,
The Incredible Charts Team

June 16, 2026

ASX Data Issue - Update

Our data supplier has resolved the ASX data issue and the normal data feed has resumed. If your charts have not updated, please use Ctrl + F5 to refresh.

Thank you for your patience.

Regards,
The Incredible Charts Team

Trading Holidays: June / July 2026

  • 8-Jun King's Birthday: Australian stock market is closed.
  • 19-Jun Juneteenth National Independence Day: US stock markets are closed.
  • 3-Jul Independence Day: US stock markets are closed.

S&P500 Index - Symbol Change

Please note that the symbol for S&P500 Index has changed to $INX ($inx_us).

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Current office time: Monday 31st August 2026 10:40am AEST