Frequently Asked Questions

• FAQ
• Getting Started FAQs
• Subscriptions
• Buying Trading Software
• Troubleshooting
• Stock Screener
• Newsletter & Forum
• Stocks & Data
• Charts, Projects & Watchlists

Support

• Troubleshooting Wizard
• Connection Wizard
• Connection Test
• Contact Support

Download & Install

• Automatic Update
• Downloading Issues
• Installing Issues

Connection Issues

• Reinstall
• Ad-Blockers
• Authentication
• Connection Timeout
• Default Browser
• Internet Explorer
• LAN Settings
• Proxy Server
• Traceroute
• Trusted Sites

Firewalls

• Reinstall
• AVG
• Kerio
• Mcafee
• Norton IS
• Other Firewalls
• PC-cillin
• Sygate
• Windows XP
• Zone Alarm

Application Issues

• Login
• Passwords
• Application Closes
• Charting Issues
• Connection Speeds
• Disappears at Startup
• Forum Help
• Newsletter Emails
• Stock Screen Issues