Troubleshooting

Automatic Update: Connection Timeout

• If the Progress Bar consistently stays at 0% during the Live Update
• If the Progress Bar runs further than 0% but then times out
• If the application will not run after an update

  If the Progress Bar consistently stays at 0% during the Live Update

1. The connection error can be rectified by going through the Connection checklist.
   The most likely cause is a firewall that is blocking the new version.
   
2. If the Live Update continues to fail: update manually.

  If the Progress Bar runs further than 0% but then times out

1. The primary cause is a slow Internet Connection. You should be able to continue to register and login. During this process you will be notified if you do not have the most recent version of Incredible Charts.
2. If you receive a warning that you do not have the most recent version, the easiest solution is to restart the application. This will simply allow the Live Updater another opportunity to establish a sound connection.
3. If the Live Update continues to fail: update manually.

  If the application will not run after an update

1. The connection error can be rectified by going through the Connection checklist.

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