Troubleshooting

Running a Traceroute

If you cannot connect to our server after running a connection test, please send a traceroute.

1. Select Start >> Run
2. Type cmd
3. Click OK
4. Type tracert 66.70.45.174 > c:\trace.txt
5. Enter
6. Wait (+/- 60 seconds) for the command prompt to reappear
7. Open a support request
8. Record your ip address: 38.103.63.61
9. Attach trace.txt using the Browse button (the file is located at c:\trace.txt)

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