Troubleshooting
Stock Screens
Internet Explorer update
Do you have Internet Explorer 6 Service Pack 1 (or later)?
Check under Help
>> About.
Earlier versions of Internet Explorer may have compatibility issues with
Javascript which is used extensively on the Stock Screens.
Screens return few or no stocks
If the Stock Screen does not return any stocks, or returns less stocks than expected:
- Click the Reset button and then Submit:
- If this does not render a return, the Submit button does not work.
- If a return is rendered, set your previous parameters and then Submit.
If you now get a return, then it is likely that you had inadvertently set an extra filter
- removed when you clicked the Reset button.
Submit button does not work
If you have the latest version of Internet Explorer but the Submit button
still does not work,
try the Connection Checklist to
establish whether there is interference with your Internet connection.
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