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Troubleshooting > Application Issues > Newsletter Emails

Newsletter Troubleshooting

Problem areas

Right-click and select Copy Shortcut to link to this paragraph   Newsletters are not received

There could be any of a number of causes:

  • You may have submitted an incorrect email address.
    Subscribe using the correct address.
  • Your mailbox may be full.
    Clear your mailbox on a regular basis.
  • Anti-spam software may sometimes block newsletters.
    Create permission for mailer@incrediblecharts.com in your whitelist.
  • Some mail servers run similar spam filters that could block the newsletters.
    Check with your ISP.

If unable to find a solution, you can still view the weekly newsletter at http://www.incrediblecharts.com/tradingdiary/trading_diary.php.

Right-click and select Copy Shortcut to link to this paragraph   No images

  1. You need to be online when opening the ASX Trading Diary.
  2. Configure your email browser to accept images.
    • For Outlook Express:
    • Select Tools >> Options >> Security
    • Clear the box under Download Images

     

    • For Outlook Express 6.0 XP Service Pack 2:
    • Leave the Download Images box checked
    • Just click on the prompt at the top of the incoming email

 

Right-click and select Copy Shortcut to link to this paragraph   Internet Security Settings

Add Incredible Charts to your Internet Explorer Trusted Sites.

Right-click and select Copy Shortcut to link to this paragraph   Interference from Real Download software

If you have Real Download installed on your PC, it will interfere with the Trading Diary chart images
unless you make the following changes:

  1. Open Real Download
  2. Select Tools >> Options
  3. Select the File Types tab and click on PNG
  4. Click the Remove button and Close.

This will prevent Real Download from opening image files in the newsletter.

Right-click and select Copy Shortcut to link to this paragraph   Graphic Filter

Search your hard drive for PNG32.FLT
This is a graphics filter required to open .png images in Outlook Express.
If not found, the graphic filter is available as part of the MS Office suite.

Right-click and select Copy Shortcut to link to this paragraph   Unsubscribe Problems

If you attempt to unsubscribe and receive a message saying that your address is not on the mailing list:

  • Please check the address to which the newsletter was sent
  • Contact Support.

Bear in mind that the automated subscribe/unsubscribe software will not recognize variations in email addresses:



 
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