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Troubleshooting

Frequently Asked Questions

Support

Download & Install

  • Automatic Update
    Suggested solutions to difficulties encountered with Incredible Charts live update
  • Downloading Issues
    Helpful sugSuggested solutions to issues encountered with downloading the installer filegestions and solutions to difficulties encountered with downloading IncredibleCharts
  • Installing Issues
    Suggested solutions to issues encountered with installing Incredible Charts

Connection Issues

  • Reinstall
    These steps will fix most firewall and/or file permission issues.
  • Ad-Blockers
    Helpful suggestions and solutions to difficulties encountered with the operation of Incredible Charts
  • Authentication
    Troubleshooting Incredible Charts Authentication ...
  • Connection Timeout
    Connection checklist to solve connection difficulties encountered with the operation of Incredible Charts
  • Default Browser
    Connection difficulties encountered with the operation of Incredible Charts
  • Internet Explorer
    IncredibleCharts uses wininet.dll which is distributed with Internet Explorer ...
  • LAN Settings
    Settings for resolving connection difficulties
  • Proxy Server
    Check your Dial-up and VPN proxy server settings ...
  • Traceroute
    If you cannot connect to our server after running a connection test, please send a traceroute.
  • Trusted Sites
    Open Internet Explorer and go to Tools >> Internet Options >> Security Select Trusted Sites and click the Sites button ...

Firewalls

  • Reinstall
    These steps will fix most firewall and/or file permission issues.
  • AVG
    Settings for resolving connection difficulties
  • Kerio
    Settings for resolving connection difficulties
  • Mcafee
    Settings for resolving connection difficulties
  • Norton IS
    Settings for resolving connection difficulties
  • Other Firewalls
    Settings for resolving connection difficulties
  • PC-cillin
    Settings for resolving connection difficulties
  • Sygate
    Settings for resolving connection difficulties
  • Windows XP
    Settings for resolving connection difficulties
  • Zone Alarm
    Settings for resolving connection difficulties

Application Issues






 
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