Troubleshooting

Frequently asked questions

Frequently asked questions for getting started with Incredible Charts..

Issues with subscriptions, downloads and free trials.

Should I buy trading software? What does Incredible Charts offer?

Charts slow to open, will not open or abruptly close.

Screens will not open or will not save.

Newsletter and forum issues.

Data coverage, updates, downloads and other issues.

Indicators, trendlines, captions, watchlists and related chart issues.

If you see a green square then you are able to connect to our server with your browser.

Contact Technical Support

Suggested solutions to difficulties encountered with Incredible Charts live update

Helpful sugSuggested solutions to issues encountered with downloading the installer filegestions and solutions to difficulties encountered with downloading IncredibleCharts

Suggested solutions to issues encountered with installing Incredible Charts

These steps will fix most firewall and/or file permission issues.

Helpful suggestions and solutions to difficulties encountered with the operation of Incredible Charts

Troubleshooting Incredible Charts Authentication ...

Connection checklist to solve connection difficulties encountered with the operation of Incredible Charts

Connection difficulties encountered with the operation of Incredible Charts

IncredibleCharts uses wininet.dll which is distributed with Internet Explorer ...

Settings for resolving connection difficulties

If you cannot connect to our server after running a connection test, please send a traceroute.

Open Internet Explorer and go to Tools >> Internet Options >> Security Select Trusted Sites and click the Sites button ...

These steps will fix most firewall and/or file permission issues.

How to login to the Incredible Charts software

Advice on Incredible Charts passwords.

Suggested solutions to difficulties encountered with the application abruptly closing

Suggested solutions to charting difficulties

Suggestions to speed up chart downloads

This may occur if you normally work with two screens and only one is activated.

Suggested solutions to difficulties encountered with Incredible Charts newsletters

Suggestions to deal with stock screening issues.