sitesearch

Troubleshooting

Running a Traceroute

If you cannot connect to our server after running a connection test, please send a traceroute.

  1. Select Start >> Run
  2. Type cmd
  3. Click OK
  4. Type tracert 67.202.80.1 > c:\trace.txt
  5. Enter
  6. Wait (+/- 60 seconds) for the command prompt to reappear
  7. Open a support request
  8. Record your ip address: 54.144.50.90
  9. Attach trace.txt using the Browse button (the file is located at c:\trace.txt)



 
Top of Page