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The FAQs answer many commonly asked questions.
Have you tried the FAQs?

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Problem details
If Incredible Charts will not connect to the server, please attach the latest debug file
(file names include the date e.g. 20051013_155334.txt or Nov15_192521R5472.txt).
The files are usually located in:    C: >> Program Files (x86) >> IncredibleCharts >> debug
Attach Files: