Please provide the following details so that we can assist you.
Have you used the troubleshooting wizard? * = required field
First Name * Last Name *
Member ID
Client ID
(under Help >> About on the chart menu)
Email Address *
Country
Area Code  Telephone Number 
Operating System
Name of operating system (if other)
Firewall
If other please specify
Details of the problem *
If Incredible Charts will not connect to the server, please attach the latest debug file
(file names include the date e.g. 20051013_155334.txt or Nov15_192521R5472.txt).
You can usually find the files at:   C:\Program Files\IncredibleCharts\debug\
Attach Files: