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Troubleshooting

McAfee Personal Firewall

Right-click and select Copy Shortcut to link to this paragraph   Installing Incredible Charts

When you install Incredible Charts, McAfee Personal Firewall may prompt you to allow access to the Internet.

  • Select Grant Access to allow Incredible Charts to both send and receive data.

If your firewall is set at a lower (Trusting) security setting, the prompt may be different. 

  • Select Continue What I Was Doing to allow Incredible Charts to both send and receive data

Right-click and select Copy Shortcut to link to this paragraph Latest McAfee Update: Personal Privacy

If Incredible Charts will not load normally after the latest McAfee update, it may be due to their updated version of "Personal Privacy" protection and not due to the firewall at all.
A member reported that Incredible Charts was unable to access charts. When he deleted the privacy program, Incredible Charts loaded normally.

To disable the McAfee Privacy Service:

  1. Right-click the McAfee icon in the system tray
  2. Point to McAfee Privacy Service;
  3. Select Sign Out.

Right-click and select Copy Shortcut to link to this paragraph   Altering existing firewall permissions

If Incredible Charts will only work when your firewall is disabled, you will need to alter your existing firewall permissions:

  1. Right-click the McAfee icon and point to Personal Firewall
  2. Select Applications

  1. Find Incredible Charts (incrediblecharts.exe) in the Permissions list
  2. Right-click and select Allow Full Access.

Right-click and select Copy Shortcut to link to this paragraph   Incredible Charts Updates

When Incredible Charts updates to a new version, McAfee Personal Firewall may alert you that the application has been modified and ask whether you want to grant permission.

  • Check the What's New? page to confirm that there has been an update
  • Select Grant Access to allow Incredible Charts to both send and receive data.

Right-click and select Copy Shortcut to link to this paragraph   Adding Incredible Charts to the permissions list

If Incredible Charts is not on the permissions list:

  1. Right-click the McAfee icon and point to Personal Firewall
  2. Select Applications
  3. Click the New Allowed Application icon (immediately below the Applications List)
  4. Select Incrediblecharts.exe and Open.

 

If you wish to customize your firewall settings, you will need to create permission for outgoing TCP connection to the following addresses:

  • https://66.70.45.174    Port 443
  • http://66.70.45.174      Port 80
  • http://208.70.245.30      Port 80
  • http://195.92.253.137  Port 80


 
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