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- Troubleshooting
- Frequently Asked Questions
- FAQFrequently asked questions
- Common FAQsFrequently asked questions.
- TroubleshootingCharts slow to open, will not open or abruptly close.
- SubscriptionsIssues with subscriptions, downloads and free trials.
- Charts, Projects & WatchlistsIndicators, trendlines, captions, watchlists and related chart issues.
- Stocks & DataData coverage, updates, downloads and other issues.
- Stock ScreenerScreens will not open or will not save.
- Newsletter & ForumNewsletter and forum issues.
- FAQ
- Support
- Troubleshooting WizardIncredible Charts Troubleshooting. Please open this wizard using Internet Explorer.
- Connection WizardTroubleshoot Internet connection issues.
- Connection TestIf you see a green square then you are able to connect to our server with your browser.
- Contact SupportContact Technical Support
- Troubleshooting Wizard
- Download & Install
- Automatic UpdateSuggested solutions to difficulties encountered with Incredible Charts live update
- Downloading IssuesHelpful sugSuggested solutions to issues encountered with downloading the installer filegestions and solutions to difficulties encountered with downloading IncredibleCharts
- Installing IssuesSuggested solutions to issues encountered with installing Incredible Charts
- Automatic Update
- Connection Issues
- ReinstallThese steps will fix most firewall and/or file permission issues.
- Ad-BlockersHelpful suggestions and solutions to difficulties encountered with the operation of Incredible Charts
- AuthenticationTroubleshooting Incredible Charts Authentication ...
- Connection TimeoutConnection checklist to solve connection difficulties encountered with the operation of Incredible Charts
- Default BrowserConnection difficulties encountered with the operation of Incredible Charts
- Internet ExplorerIncredibleCharts uses wininet.dll which is distributed with Internet Explorer ...
- LAN SettingsSettings for resolving connection difficulties
- Proxy ServerCheck your Dial-up and VPN proxy server settings ...
- TracerouteIf you cannot connect to our server after running a connection test, please send a traceroute.
- Trusted SitesOpen Internet Explorer and go to Tools >> Internet Options >> Security Select Trusted Sites and click the Sites button ...
- Reinstall
- Firewalls
- ReinstallThese steps will fix most firewall and/or file permission issues.
- AVGSettings for resolving connection difficulties
- KerioSettings for resolving connection difficulties
- McafeeSettings for resolving connection difficulties
- Norton ISSettings for resolving connection difficulties
- Other FirewallsSettings for resolving connection difficulties
- PC-cillinSettings for resolving connection difficulties
- SygateSettings for resolving connection difficulties
- Windows XPSettings for resolving connection difficulties
- Zone AlarmSettings for resolving connection difficulties
- Reinstall
- Application Issues
- Application ClosesSuggested solutions to difficulties encountered with the application abruptly closing
- Charting IssuesSuggested solutions to charting difficulties
- Connection SpeedsSuggestions to speed up chart downloads
- Disappears at StartupThis may occur if you normally work with two screens and only one is activated.
- Forum HelpAddresses difficulties encountered by new users on the Chart Forum.
- Newsletter EmailsSuggested solutions to difficulties encountered with Incredible Charts newsletters
- PasswordsAdvice on Incredible Charts and Chart Forum passwords.
- Stock Screen IssuesSuggestions to deal with stock screening issues.
- Application Closes
- Frequently Asked Questions
