Troubleshooting
Frequently Asked Questions
- FAQFrequently asked questions
- Getting Started FAQsFrequently asked questions for getting started with Incredible Charts..
- SubscriptionsIssues with subscriptions, downloads and free trials.
- Buying Trading SoftwareShould I buy trading software? What does Incredible Charts offer?
- TroubleshootingCharts slow to open, will not open or abruptly close.
- Stock ScreenerScreens will not open or will not save.
- Newsletter & ForumNewsletter and forum issues.
- Stocks & DataData coverage, updates, downloads and other issues.
- Charts, Projects & WatchlistsIndicators, trendlines, captions, watchlists and related chart issues.
Support
- Connection TestIf you see a green square then you are able to connect to our server with your browser.
- Contact SupportContact Technical Support
Download & Install
- Automatic UpdateSuggested solutions to difficulties encountered with Incredible Charts live update
- Downloading IssuesHelpful sugSuggested solutions to issues encountered with downloading the installer filegestions and solutions to difficulties encountered with downloading IncredibleCharts
- Installing IssuesSuggested solutions to issues encountered with installing Incredible Charts
Connection Issues
- ReinstallThese steps will fix most firewall and/or file permission issues.
- Ad-BlockersHelpful suggestions and solutions to difficulties encountered with the operation of Incredible Charts
- AuthenticationTroubleshooting Incredible Charts Authentication ...
- Connection TimeoutConnection checklist to solve connection difficulties encountered with the operation of Incredible Charts
- Default BrowserConnection difficulties encountered with the operation of Incredible Charts
- Internet ExplorerIncredibleCharts uses wininet.dll which is distributed with Internet Explorer ...
- LAN SettingsSettings for resolving connection difficulties
- TracerouteIf you cannot connect to our server after running a connection test, please send a traceroute.
- Trusted SitesOpen Internet Explorer and go to Tools >> Internet Options >> Security Select Trusted Sites and click the Sites button ...
Firewalls
- ReinstallThese steps will fix most firewall and/or file permission issues.
Application Issues
- LoginHow to login to the Incredible Charts software
- PasswordsAdvice on Incredible Charts passwords.
- Application ClosesSuggested solutions to difficulties encountered with the application abruptly closing
- Charting IssuesSuggested solutions to charting difficulties
- Connection SpeedsSuggestions to speed up chart downloads
- Disappears at StartupThis may occur if you normally work with two screens and only one is activated.
- Newsletter EmailsSuggested solutions to difficulties encountered with Incredible Charts newsletters
- Stock Screen IssuesSuggestions to deal with stock screening issues.