Please provide the following details so that we can assist you.
Have you used the troubleshooting wizard? * = required field
First Name * Last Name *
Member ID
(under Help >> About
on the chart menu)
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* (at the top of the chart Login page)
Email Address *
Country
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Operating System
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Firewall
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Details of the problem *
If Incredible Charts will not connect to the server, please attach the latest debug file (file names include the date e.g. 20051013_155334.txt or Nov15_192521R5472.txt).
You can usually find the files at:   C:\Program Files\IncredibleCharts\debug
Attach Files: