Troubleshooting
Sygate Personal Firewall
- Installing Incredible Charts
- Amending Your Firewall Settings
- Incredible Charts Updates
- Disabling Sygate Personal Firewall
Installing Incredible Charts
When you install Incredible Charts, you should receive an alert similar to the following:
- Check the box alongside Remember my answer and do not ask me again for this application
- Click Yes
Amending Your Firewall Settings
If Incredible Charts will only work when your firewall is disabled, you will need to alter your existing firewall permissions:
- Open Sygate Personal Firewall by double-clicking the System Tray icon
(Alternatively, right-click the icon and select Sygate Personal Firewall) - Open the Applications List by clicking on the Applications
List icon
Alternatively, open the Tools menu and select Applications - Select Incredible Charts Pro and ensure that it is highlighted
- Right-click on the highlighted row
- Select Allow from the list
- Click OK to close the window
Incredible Charts Updates
When Incredible Charts updates to a new version, you may receive an alert similar to the following:
- Check the What's New? page to confirm that there has been an update
- Click Yes
Disabling Sygate Personal Firewall
If you do not receive an alert when installing Incredible Charts, you will have to temporarily disable your firewall to complete the installation:
- Right-click on the icon in the System Tray
- Select Allow All from the list
- Remember to reset to Normal when you have finished testing
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If you wish to customize your firewall settings, you will need to create permission for outgoing TCP connection to the following addresses:
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