Troubleshooting
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- AMEX, NASDAQ and NYSE data
- OTC BB and Pink Sheet stocks
- more than 500 market and sector indices
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Dial-up and Virtual Private Network Settings
Check your Dial-up and VPN proxy server settings:
- Go to Internet Explorer and select Tools>>Options>>Connections
- Click the Settings button under Dial-up and Virtual
Private Network Settings

- Is the box under Proxy Server checked?

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Some readers have reported that the problem disappeared when they amended their proxy server selection:
- Un-check the Proxy Server box: (Use a proxy server for
this connection)
- Ensure that the Automatically
detect settings box is checked.
- Attempt to connect with
Incredible Charts.
- If the test is successful, consider leaving
the settings as they are
(provided that other software is not affected). - If the test is
unsuccessful, re-check the Proxy Server box
and contact your ISP
to confirm that your proxy server settings are correct.
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